IDEAL GRP steps up Customer Support
Further to the recent merger at IDEAL GRP, we are now taking steps to streamline our customer support systems set up. The objective is to manage customer service requests in a way that is simple, modern, and interactive for customers to use across the region. The objective of the IDEAL GRP customer support is to provide assistance for maintenance customers to keep their systems up-and-running.
“We recognize that the Customer Support system is fundamentally important to our customers. The new system has been chosen for its good functionalities for improved user experience. We want it to be as easy as possible for our customers to get in touch with us when they need support with systems. The new system is based on Zendesk technology” comments Ilkka Tuovila, responsible for Customer Support at IDEAL GRP.
The new system will be rolled out 27.5.2020 in Finland
The new customer support system will be used from now on in Finland in the first phase and the Scandinavian countries and the Baltic region will follow later on in the second phase. Therefore, outside Finland for the time being the support remains as it is currently.
Find out more about Zendesk: https://www.zendesk.com/
This is how the new system process will work in the future:
Product Support opening hours: Monday to Friday 8:00-16:00. Contact number is +358 (0)9 540 48429
When there is a need for a customer support request, this is how the process works:
- The customer identifies the person/persons in their organization for the request
Customer’s key user (or another named contact person) enters the requests
- IDEAL GRP support handles the ticket
More information about IDEAL GRP: www.idealgrp.com