News archive

IDEAL GRP steps up Customer Support

“We recognize that the Customer Support system is fundamentally important to our customers. The new system has been chosen for its good functionalities for improved user experience. We want it to be as easy as possible for our customers to get in touch with us when they need support with systems. The new system is based on Zendesk technology” comments Ilkka Tuovila, responsible for Customer Support at IDEAL GRP.

The new system will be rolled out 27.5.2020 in Finland

The new customer support system will be used from now on in Finland in the first phase and the Scandinavian countries and the Baltic region will follow later on in the second phase. Therefore, outside Finland for the time being the support remains as it is currently.

Find out more about Zendesk:


This is how the new system process will work in the future:

Product Support opening hours: Monday to Friday 8:00-16:00. Contact number is +358 (0)9 540 48429

When there is a need for a customer support request, this is how the process works:

  1. The customer identifies the person/persons in their organization for the request
  2. Customer’s key user (or another named contact person) enters the requests

    • By sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. · or via Customer support portal

  3. IDEAL GRP support handles the ticket

More information about IDEAL GRP:

Give us a few minutes! We would love to tell you more about our solutions.

Send us your details and we will contact you. Thanks!

Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input

Selection of Customer CASES

  • Turku AMK
  • Mekverken Tool saves time and money
  • Alpha Aqua
  • Logset Oy
  • Harju Elekter Groups
  • Miror – Creating emotional engagement
  • Konecranes
  • Bronto Skylift
  • Polar Electro
  • Streamlined work for Tooltec Trestad
  • Laitila Tooling
  • Hesplan Oy
  • Bronto Skylift
  • Suhmuran Metalli
  • Seco Tools
  • SeAMK
  • Bronto Skylift
  • TOMRA - Rethink, Remain & Resource
  • Jucat Oy
  • TAMK
  • SeAMK
  • Jucat
  • University of Oulu
  • Toijala Works
  • PBH Teknik - CNC machining for the high technology industry
  • TAMK