Downtime, either non-planned or planned, prevents using the equipment for the purpose your customer has acquired it, and therefore directly impacts the revenue of your customer. Whether you provide aftermarket services directly or via 3rd parties, it is in the interest of all parties, including the customer, to take serviceability into account already during product development, with the objective of minimizing downtime caused by maintenance and repairs.
Extend the use of product Digital Twin
On-going digital transformation has made it possible to extend the use of product Digital Twin to predict maintenance needs, and conditions that may result in product failures. With this information at your disposal you can create effective service plans, accurate repair instructions, and proactively develop upgrade plans. Having clearly defined service plans provides you with the additional benefit of being able to re-think your spare part offering and the entire spare part logistics.
Service engineering is a pre-requisite for providing service operations with all the detailed information that service teams need to track and understand asset health. Provide technicians with a complete understanding of service needs so they are prepared to perform proactive, reactive, and upgrade service activities.